why does my picture judder on my new 4k led smart television i have tried everything to stop it

[memphis2]

why does the picture judder on my new 4k led smart television , i have tried everything to solve it , removed all cables connected into the tv , just leaving the sky q box connected and gone through all the settings menu on the new tv to no avail , everything worked fine with my old plasma tv , i have moved all electical equipment from around it to but still have picture judder, its like robbotic movement

[PandJ2020 · Accepted solution]

What source material are you using?  Is it only Q doing it?

(It's most likely TV settings)

It might help if you gave make and model of TV.  Have you tried 1080i and 1080p?  (And 2160p if you have UHD)

[memphis2]

LG 50UR91006LA

[memphis2]

not tried 1080i or 1080p i will have a look at that 

[memphis2]

its also doing it through the blue ray to whilst watching a dvd

[PandJ2020]

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@memphis2 wrote:

its also doing it through the blue ray to whilst watching a dvd

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Then that seems to confirm it's the TV.  (Possibly 'faulty' but more likely motion settings)

[memphis2]

tried all the motion settings still the same , but will try the 1080i ect before contacting the supplier

[memphis2]

don't know how to change to 1080i or 1080 p but will look into it as soon as i can

[lettice]

There is an option in Sky Q around judder.

Home>Settings>Setup>Audio Visual

Select on/off for the Judder reduction option.

It is more around the apps, streaming etc. But, worth a try.

[PandJ2020]

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@lettice wrote:

It is more around the apps, streaming etc. But, worth a try.

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Yeah, the judder reduction only affects apps and puts the display into 60Hz mode rather than 50Hz.

(I'm wondering if it is a native 60Hz panel, causing the judder for 50Hz)

[Craigc1977]

what mines does on sky stream,everything works fine until an advert or comes 2 an advert the picture judders and my atmos sound changes audio on the bar,tried everything still same,only wen goes 2 adverts or intervals,any ideas plz