when pressing red button i need to upgrade my subscription

[cer21]

when pressing the  red button it says loading then  I get the message that I need to upgrade my subscription? 

[oldfella]

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@cer21 wrote:

when pressing the  red button it says loading then  I get the message that I need to upgrade my subscription? 

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Hi @cer21 

What channel are you pressing the red button on?

If is a Spirts channel the red button may be a UHD option for the channel.   If it is you need the UHd add on.

[cer21]

thanks it was bbc 1 (101) in HD