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Discussion topic: we cannot get sky tv although we have recently renewed our contract

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Message posted on ‎03 Sep 2025 09:26 PM

we cannot get sky tv although we have recently renewed our contract

we recently changed our sky tv subscription but now the screen shows the following dialogue - To use this service you need to upgrade your subscription.   I have upgraded so what do they mean ?

 

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This message was authored by: Daniel0210

Message posted on ‎04 Sep 2025 04:19 AM

Re: we cannot get sky tv although we have recently renewed our contract

Posted by a Superuser, not a Sky employee. Find out more

@RSheeres 

What channel are you trying to watch when you see this message?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: RSheeres

Message posted on ‎04 Sep 2025 12:08 PM

Re: we cannot get sky tv although we have recently renewed our contract

It appears on all channels - including catch and on demand.

 

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This message was authored by: Daniel0210

Message posted on ‎04 Sep 2025 12:31 PM

Re: we cannot get sky tv although we have recently renewed our contract

Posted by a Superuser, not a Sky employee. Find out more

@RSheeres 

Do you still have the HD add on? If not please try changing the default download preference from HD to SD in

Main Menu > Settings > Setup > Preferences

 

If you do have the HD add on or the above does not fix the issue you'll need to contact Sky who will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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