watching sky q but when I stop a recorded programme, I cannot pick up where I left off. It either go

[ORior]

watching sky q but when I stop a recorded programme, I cannot pick up where I left off. It either goes back to start or continues live if programme is still recording.

[oldfella]

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@ORior wrote:

watching sky q but when I stop a recorded programme, I cannot pick up where I left off. It either goes back to start or continues live if programme is still recording.

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Hi @ORior 

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[ORior]

Hi oldfella!

Many thanks for that, I tried and so far seems to be ok.  Also reminding me that I should reboot my box more regularly!

Rose