upgraded to Sky Q keeping getting notifications on screen service will be cancelled

[Brick]

[Chodley]

Yeah that seems a legit Sky Ireland message

[Brick]

Legit in what way? thats the whole problem on the very subject of the thread. I upgraded and am a paid up customer for 15 or more years and they cant stop these messages coming up on the screen. Not legit for a paid customer to be getting these messages after an upgrade. 

[Chodley]

Legit as in it really came from Sky

not legit as in correct

[Buckley]

We have the exact same message showing up and I've also contacted them 3 times ! A lady on the phone today they have never heard of this before and it's the first of its kind! Clearly it's not when others are having the same issue ! 

[Brick]

We first started getting the message in the middle of the screen in August when using the old Sky+ box.

After the upgrade to Sky Q the messages continued.

I don't know what bright spark developed this feature, putting messages on screen to a paid up customer, and now they can't remove them. 

[oj01]

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@Brick wrote:

We first started getting the message in the middle of the screen in August when using the old Sky+ box.

After the upgrade to Sky Q the messages continued.

I don't know what bright spark developed this feature, putting messages on screen to a paid up customer, and now they can't remove them. 

---

To me it would suggest that your account hasn't completely changed over on Sky's systems.

[Brick]

@oj01  thanks but whats the solution so? still happening, submitted notice last week requesting a refund for the months now this error has been happening.

[Brick]

RESOLVED

Ok so this is finally resolved today after 12 or so weeks of Messages appearing on screen every 30 minutes. For those who have a similar issue this is what happened to resolve it:

• On your Sky Q Box, navigate to Sky Help and view your Bills.
• Check if  your bill has any pending Canceled Services. When I upgraded to Sky Q, I decided to cancel Sky Go which was showing to expire on the bill on 14th Oct appearing as a cancelled item future dated.
• In the current Billing Period (from 15th Oct) there are now no Services scheduled for cancel on the Bill.
• Today 15th, I repaired the card and hey presto the messages have now stopped. Note I had repairded the card several times prior to the 14th but didnt make a difference.

In summary, if you have any services pending cancel on your bill within a current billing period, you need to wait for this period to expire, then repair the card after the service is gone off your currnet bill. 

Hope this makes sense, good luck all.