unable to watch UHD movies Sky Q

[mkathome]

Hi,

Whenever I select a UHD movie in Sky Cinema I get error Sorry there are currently no programmes of this type available.

I have powered off the box, checked all broadband issues. Sky Q box is discovered on Network and ip address is reachable. My isp is Yayzi. There are no problems with the broadband. Box says Internet is available.

I think this might be a geoip thing as Yayzi have recently changed all their ip addresses. Any ideas? Thanks

[Addie15 · Accepted solution]

Hi there, @mkathome. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[mkathome]

Thanks

It looks like it resolved itself after a couple of days so longer an issue.

MK