unable to use TV

[mralanharding]

my uncle who is poorly cannot use the remote dow syairs to access his sky tv.

I ordered a replacement remote on the 7th September 2025 and he still has not received this.

i spome to a very rude advisor who was so unhelpful.

Please can someone kindly co tact me his niece 

[MightyQuinn]

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@mralanharding wrote:

Please can someone kindly co tact me

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Hi @mralanharding   I'm afraid that nobody will contact you on the back of a public community post. Please see Welcome below for information about this community. 

[Chodley]

For a quick resolution, go and buy one in a tesco extra or currys or similar.

what's wrong with the old one? Have you tried re-pairing it to the box?