unable to connect Sky Q to new broadband

[milesboy1960]

have read through other posts and followed the steps.

when i go to connect to Sky Broadband Wi-Fi i dont get the chance to press the WPS on router, just get an error message straightaway saying i may need to cennect a booster ( the Q box is about 5 feet away from the router. the broadbacd came online in our house about 30 mins ago and all other devices are working fine on the wifi. it works if I plug an ethernet cable in but cant have one across the floor.

any ideas please welcomed
thanks

[Lisa-P1987]

Hi there @milesboy1960 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147