unable to 'catch up' download in HD on Chanel5

[BabyBoomerang]

I have the 'signature' TV package (no HD subscription), and am able to view/record various HD channels with this package (eg: BBC1, BBC2, ITV1, Ch4, Ch5, etc).

However, when I try to do a 'Catch Up' HD download from Ch5, it is not possible (I get an 'Press red button to upgrade your package' message.

This seems to only happen on Ch5. I can do 'Catch Up' HD downloads with no problem from the other HD channels.

What is it about Ch5 that is causing this anomaly?   

[nigea99]

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@BabyBoomerang wrote:

I have the 'signature' TV package (no HD subscription), and am able to view/record various HD channels with this package (eg: BBC1, BBC2, ITV1, Ch4, Ch5, etc).

However, when I try to do a 'Catch Up' HD download from Ch5, it is not possible (I get an 'Press red button to upgrade your package' message.

This seems to only happen on Ch5. I can do 'Catch Up' HD downloads with no problem from the other HD channels.

What is it about Ch5 that is causing this anomaly?   

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hi @BabyBoomerang 

This is, unfortunately, normal behaviour.

Although you can watch Channel 4 & C5 live in HD you need the HD add ons to be able to download from Catch up in HD

You may wish to change youor download preference to SD :

Main Menu -> Settings -> Setup -> Preferences

(Please note this setting can only be set on the Main box)

[BabyBoomerang]

@nigea99 

As mentioned previously, this only happens on Ch5.

I can do 'Catch Up' HD downloads with no problem from the other HD channels (Ch4, etc).

[nigea99]

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@BabyBoomerang wrote:

@nigea99 

As mentioned previously, this only happens on Ch5.

I can do 'Catch Up' HD downloads with no problem from the other HD channels (Ch4, etc).

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OK Maybe I was mistaken about Ch4 (perhaps they have changed policy) but I do believe this is standard with C5 downloads

[BabyBoomerang]

@nigea99 

I hear what you say, but if this is the case (?), it is extremely odd that the behaviour is only evident on Ch5.

I have tried numerous other HD channels that I am able to view/record, and they all download 'Catch Up' HD with no problem!  

I have also tried numerous different programs from Ch5 'Catch Up', and they all exhibit the same odd behaviour!

Appreciate any further clarity anyone can give?