two mini boxes not working and hard disc in main box not working

[Bigbee]

Both mini boxes suddenly playing up and hard disc in main box has technical problem .All problems happened same day 

[TimmyBGood]

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@Bigbee wrote:

.All problems happened same day 

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If the hard drive in the main box is failing than Mini boxes are likely to be poorly too, given they get all their data from the main box.

Best to log a fault with Sky or work through the process here:

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

and see if it give an option for a main box swap-out.

Remember to remove the viewing card before handing a failed box over on the doorstep.

[Bigbee]

Thanks ,Id like to book an engineer but cant see where to do it ?

[oldfella]

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@Bigbee wrote:

Thanks ,Id like to book an engineer but cant see where to do it ?

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Hi @Bigbee 

If the hard drive has failed you will need a new Q box not an Engineer.

There is an option to replace your Q box in the link.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[Bigbee]

Thanks .Ive just noticed my billing address is incorrect .I can find how to edit every thing else but the address 

[oldfella]

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@Bigbee wrote:

Thanks .Ive just noticed my billing address is incorrect .I can find how to edit every thing else but the address 

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Looks like you need to speak directly to Sky @Bigbee 

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home