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Discussion topic: trying to connect to the internet . get to the confirm selectionwith the remote there is no response

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This message was authored by: walter4

trying to connect to the internet . get to the confirm selectionwith the remote there is no response

trying network connections. next go to network connections there is an x. network setup next. not connected next reset. we can't connect to your broadband router. are you sure you want to continue next cancel or confirm selected confirm this selectiondoes not respond

 

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This message was authored by: oldfella

Re: trying to connect to the internet . get to the confirm selectionwith the remote there is no resp

Posted by a Superuser, not a Sky employee. Find out more

@walter4 wrote:

trying network connections. next go to network connections there is an x. network setup next. not connected next reset. we can't connect to your broadband router. are you sure you want to continue next cancel or confirm selected confirm this selectiondoes not respond

 


Hi @walter4 

Reset your Q remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the Q box.

Switch your Q box back on and try the network connection again.  You then should be able to confirm the selection

Once you get the mini working make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

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