tried to watch a program called “smother” on Alibi through the catchup section but it won’t play?

[Owen76]

Hi just tried to watch a program called “smother” on Alibi through the catchup section but it won’t allow me to watch it, it says please upgrade to watch this channel but I can watch the channel normally? Even tried downloading the program as SD but still won’t work? 🤷🏻‍♂️

[MightyQuinn]

Hi @Owen76   You could try contacting viewer relations by emailing viewerR@sky.uk

[oldfella]

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@Owen76 wrote:

Hi just tried to watch a program called “smother” on Alibi through the catchup section but it won’t allow me to watch it, it says please upgrade to watch this channel but I can watch the channel normally? Even tried downloading the program as SD but still won’t work? 🤷🏻‍♂️

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Hi @Owen76 

If you haven't subscribed to the Q HD add on best to change your Download format in Preferences .

If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to be done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Owen76]

Have changed the settings to SD download as standard but still just displays the message about needing to upgrade package! Went on to select the HD package upgrade but it wants to tie me into a new 18months contract! 🙄