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Discussion topic: topic: We are having trouble reaching this service right now don't worry we'll keep trying

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This message was authored by: Joolsg123

Message posted on ‎21 Feb 2025 09:09 PM

topic: We are having trouble reaching this service right now don't worry we'll keep trying

I'm getting this message when trying to watch TV or recordings 

topic: We are having trouble reaching this service right now don't worry we'll keep trying

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎21 Feb 2025 09:44 PM

Re: topic: We are having trouble reaching this service right now don't worry we'll keep trying

Posted by a Superuser, not a Sky employee. Find out more

What TV service do you have, so Sky Q, Glass or Stream ?

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This message was authored by: Joolsg123

Message posted on ‎22 Feb 2025 07:16 AM

Re: topic: We are having trouble reaching this service right now don't worry we'll keep trying

Sky Q now I can only watch what is live x says can't watch anything on demand or catch up. Now saying there is a technical problem 

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This message was authored by: Laing1

Message posted on ‎22 Feb 2025 01:50 PM

Re: topic: We are having trouble reaching this service right now don't worry we'll keep trying

Posted by a Superuser, not a Sky employee. Find out more
@Joolsg123 wrote:

Sky Q now I can only watch what is live x says can't watch anything on demand or catch up. Now saying there is a technical problem 

@Joolsg123 have you tried rebooting your router ie unplugging/turning off at the wall for 30 seconds then turning back on when the router is back up and running do the same with your Q box


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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