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Discussion topic: sky wont work, still on the intro bit

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This message was authored by DafJames This message was authored by: DafJames

sky wont work, still on the intro bit

sky wont come on. stuck on the intro bit. 2nd TV says 'there has been a problem finding your sky Q box on the nerwork. go to sky q box and select settings > status. if any status. has a cross, highlight it for more information. if they are all ticked, restart your sky q box and wait a few minutes while we try

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This message was authored by Quoman7 This message was authored by: Quoman7

Re: sky wont work, still on the intro bit

Posted by a Superuser, not a Sky employee. Find out more

@DafJames wrote:

sky wont come on. stuck on the intro bit. 2nd TV says 'there has been a problem finding your sky Q box on the nerwork. go to sky q box and select settings > status. if any status. has a cross, highlight it for more information. if they are all ticked, restart your sky q box and wait a few minutes while we try


Hi @DafJames Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the samw with any Mini boxes?

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