sky q minbox suddenly not connecting to main box - who can I call ?

[steve+hindmarsh]

My sky q mini box constantly keeps losing connection to the main sky q box.  I've followed all steps restarting the boxes etc but I still keep getting the error message on the sky q mini that it's lost connection to the main sky q box

I've been through all the online help options - I really need to talk to a support person. 

[oldfella]

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@steve+hindmarsh wrote:

My sky q mini box constantly keeps losing connection to the main sky q box.  I've followed all steps restarting the boxes etc but I still keep getting the error message on the sky q mini that it's lost connection to the main sky q box

I've been through all the online help options - I really need to talk to a support person. 

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Hi @steve+hindmarsh 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[steve+hindmarsh]

thanks - I've been through these steps several times ..     My issue is the Q minibox connects and then quickly drops connection, in a minute or so...   I have no issues with any other internet facing devices in my house or this room..  

[oldfella]

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@steve+hindmarsh wrote:

thanks - I've been through these steps several times ..     My issue is the Q minibox connects and then quickly drops connection, in a minute or so...   I have no issues with any other internet facing devices in my house or this room..  

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Other devices connecting to your internet is irrelevant @steve+hindmarsh unless you are on Sky Broadband.

[steve+hindmarsh]

Thanks - what's the best way of getting further support - none of the recommended steps resolve my issue 

[oldfella]

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@steve+hindmarsh wrote:

Thanks - what's the best way of getting further support - none of the recommended steps resolve my issue 

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Contact Sky for an Engineer @steve+hindmarsh