sky q connection to county broadband

[Steve51]

I have a problem with sky Q connecting with countybroad band router even though its hardwired

[PandJ2020]

A problem?

You may need to expand on that...

[ComicGeek]

Does the internet connection drop out every 4/5 seconds? So you can visibly see the tick/cross/tick on the settings screen?

We've got the same issue with County Broadband and Sky. Sky engineer came out and advised it was a County Broadband issue, and that they are visiting a lot of properties in the area with the same problem. Apparently as a small ISP, County Broadband share public IP address across multiple homes, so Sky won't allow internet connection for downloads if someone else within the shared public IP address already is using Sky.

Zero response from County Broadband after 5 weeks, despite escalating multiple times. Will now have to resort to Facebook/X, which I hate doing but seems to be the only way to get a response.

Sky seem to be fully aware of the issue, with emails to all local engineers, a dedicated team collating information, but no real progress in resolving the issue as they say it's County Broadband's issue. No response at all from County Broadband.

[PandJ2020]

@ComicGeek with limited space in the ipv4 space I'm not surprised but it's an unusual configuration that sky's security obviously doesn't like as it seems to be 'abnormal' traffic.  A major change to that security configuration isn't going to happen quickly, if at all.