sky q box will not connect to router

[Bradders1993]

Main sky Q box randomly discounted from the WI-FI last night, i am unable to reconnect. I have tried powering box WI-FI box and sky Q box down. I have tried the reset via settings and holding the button on the wi-fi box. Still no connection. All other devices in the house are connected and using the wi-fi fine

[Tom-W19]

Hi @Bradders1993 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you Bradders1993. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks