sky q box updating every day

[Mary29]

for the last week or so - the sky q box has to update before it will turn on.

This takes 20 minutes - every single day

what can i do?

[TimmyBGood]

@Mary29 

That's clearly an error, and probably means something is wrong with the hardware.

You should log a fault with Sky and get the box swapped out.

Remember to retain the Viewing Card during a doorstep handover.

[Mary29]

thank you - @TimmyBGood  I'm struggling to get past the chat function and be passed on to the sky team

[Daniel0210]

@Mary29 

Have you tried calling to report it? 

If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.