0

Discussion topic: sky mini box not responding to remote, tried the reboot options and remote connectivity option.

Reply
This message was authored by SteveJ62 This message was authored by: SteveJ62

sky mini box not responding to remote, tried the reboot options and remote connectivity option.

Sky mini box wont respond to remote, tried rebooting main box and mini box, that didnt work. Tried resetting remote, that didnt work. Screen stuck on "Accessibility on Sky Q" screen, remote wont work., cant get off this screen

Reply

All Replies

This message was authored by Laing1 This message was authored by: Laing1

Re: sky mini box not responding to remote, tried the reboot options and remote connectivity option.

Posted by a Superuser, not a Sky employee. Find out more

@SteveJ62 wrote:

Sky mini box wont respond to remote, tried rebooting main box and mini box, that didnt work. Tried resetting remote, that didnt work. Screen stuck on "Accessibility on Sky Q" screen, remote wont work., cant get off this screen


@SteveJ62 try the following...

Unpair their Sky Q remote from the box by holding 4&6 

Wait for the remote to flash you should then be able to dismiss the information screen by clicking on Skip & set up later

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control your TV. 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Paul30575 This message was authored by: Paul30575

Re: sky mini box not responding to remote, tried the reboot options and remote connectivity option.

Yes it's stuck

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion