sky equipment package has not been received

[Ann6319]

I have cancelled my subscription with sky and one of your advisors promised to send me the packaging to return. This has not been received and I have now moved out of the property.  Can you send this to another address as I do not wish to be billed for the non return!

Please contact me to discuss asap

[Daniel0210]

@Ann6319 

No one will contact you. We are customers here. 

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send to your new address. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.