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sky box noise since update

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Runner
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Re: sky box noise since update

Is anyone still experiencing problems on 1 Tb box? My recordings failed yesterday and the fan noise is driving me mad.

Executive Producer
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Re: sky box noise since update


@Sally54 wrote:

Is anyone still experiencing problems on 1 Tb box? My recordings failed yesterday and the fan noise is driving me mad.


https://helpforum.sky.com/t5/Sky-Q/Noisy-box-again-Sorry/td-p/2814428/page/7

BT Ultra Infinity. Apple Time Capsule. Sky Q 2TB watching UHD through a LG OLED55B7 and listening through a soundbox. Multiroom with 2 miniboxes
Runner
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Re: sky box noise since update

My sky box is awful. I can't bare to be in the same room as it.

Runner
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Re: sky box noise since update

I have a 1TB Sky Q box. After my last post I rang SKY and they said they were not aware of noise issues with the Q boxes however sent engineers out who agreed very noisy and replaced the box. Whilst not perfect this box is definitely quieter although he had to try more than 1 box. 

First Assistant Director
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Re: sky box noise since update


@Sally54 wrote:

I have a 1TB Sky Q box. After my last post I rang SKY and they said they were not aware of noise issues with the Q boxes however sent engineers out who agreed very noisy and replaced the box. Whilst not perfect this box is definitely quieter although he had to try more than 1 box. 


Given the bug in the 1TB box and the lack of a time-frame for when it's going to be fixed, I'd have asked to be swapped with a 2TB box.
Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
Runner
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Re: sky box noise since update

Ours has been noisy from day1 - and it seemed clear that it was a design fault as so many people complain. I have three copper heatsinks resting on top which quieten it down a bit but it is still annoying..

First Assistant Director
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Re: sky box noise since update


@skyowl wrote:

Ours has been noisy from day1 - and it seemed clear that it was a design fault as so many people complain. I have three copper heatsinks resting on top which quieten it down a bit but it is still annoying..


Do you have a 1TB or 2TB box? The 1TB box had a firmware bug that causes the fan to run constantly.

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
Runner
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Re: sky box noise since update

I forgot to say this is the base box. (1TB IIRC).. it does have the latest update

Executive Producer
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Re: sky box noise since update


@skyowl wrote:

I forgot to say this is the base box. (1TB IIRC).. it does have the latest update


There appears to have been a bug in the software update sent out in October that’s causes the fan to run all the time, hopefully it’ll be resolved at the next update 

BT Ultra Infinity. Apple Time Capsule. Sky Q 2TB watching UHD through a LG OLED55B7 and listening through a soundbox. Multiroom with 2 miniboxes
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Re: sky box noise since update


@skyowl wrote:

I forgot to say this is the base box. (1TB IIRC).. it does have the latest update


You have three choices to deal with the noise.

 

1. Get the box swapped for a quiter box

2. Upgrade to a 2TB box

3. Put up with it

 

I'd go with 2 as the 2TB box is much better. But it will cost something to swap.

 

Sky Q 2TB V1 -- LG 55UH850V UHD TV -- 1 Mini
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