sky Q using a comunal dish in my block of flats

[Ryan300194]

 can anyone help me with anything else other than using both sat and return to conect my sky q box im in a block of flats using a comunal dish system but getting no signal on joined up today?

[nigea99 · Accepted solution]

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@Ryan300194 wrote:

 can anyone help me with anything else other than using both sat and return to conect my sky q box im in a block of flats using a comunal dish system but getting no signal on joined up today?

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hi @Ryan300194 

For communal feeds SKY Q only uses a single cable (usually the Sat feed)

If you have moved from a proprty with your own dish to a property with a communal dish then the chances are that the LNB type is set incorrectly

If this is the case need to check/change the LNB type to SCR - this is in an engineer's menu

To access it :

press Home
Scroll to Settings - but do not press enter/select at this point
Press 0 0 1 in sequence followed by the Enter/ select button
you should now get the engineer's menu

Select the LNB Type & set to SCR if necessary

After changing the LNB type power down your SKY Q box and restart it for the change to come into effect

However, the Communal System must also be capable of working with SKY Q (on older systems this is achieved by SKY installing an 'adapter) so changing the LNB type alone may not be sufficient

[Ryan300194]

 i did as you sugested but im still getting no satelite signal and the other message you need to upgrade your subscription maybe i do need an adaptor then 

[Ryan300194]

@nigea99 ive been told maybe an adaptor is need when my engineer comes on wed by sky do you know is the adaptor install inside my flat or inside the comunal system area at the top of the roof

[nigea99]

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@Ryan300194 wrote:

@nigea99 ive been told maybe an adaptor is need when my engineer comes on wed by sky do you know is the adaptor install inside my flat or inside the comunal system area at the top of the roof

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hi  @Ryan300194  the adapters are usually  fitted in the communal distribution cupboards - In many properties I think there is usally one per floor but no doubt will vary depending on the number of apartments etc

You will need permission from your building management for SKY to access it (SKY Engineers usually have the relevent keys unless there is a non standard access)

[Ryan300194]

ok thanks for  that