sky Q box not conected to internet

[asty84]

hi ..the sky Q box is not connecting to the Internet..I checked the network connection and it just says resetting until I switch the box off ..I waited for 30 mins but nothing happened it just froze on the resetting window

[Tom-W19]

Hi @asty84 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @asty84 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.