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Discussion topic: sky Q box losing internet connection everytime its put into standby mode.

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This message was authored by starsky78 This message was authored by: starsky78

sky Q box losing internet connection everytime its put into standby mode.


Every time i turn my sky Q box on after its been in standby mode overnight i have to put my wi-fi password in to connect to the internet,very annoying and started about 3 days ago.


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This message was authored by oldfella This message was authored by: oldfella Answer

Re: sky Q box losing internet connection everytime its put into standby mode.

Posted by a Superuser, not a Sky employee. Find out more

@starsky78 wrote:


Every time i turn my sky Q box on after its been in standby mode overnight i have to put my wi-fi password in to connect to the internet,very annoying and started about 3 days ago.


Hi @starsky78 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

 

 

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This message was authored by oldfella This message was authored by: oldfella Answer

Re: sky Q box losing internet connection everytime its put into standby mode.

Posted by a Superuser, not a Sky employee. Find out more

@starsky78 wrote:


Every time i turn my sky Q box on after its been in standby mode overnight i have to put my wi-fi password in to connect to the internet,very annoying and started about 3 days ago.


Hi @starsky78 


Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

 

 

starsky78
Topic Author
This message was authored by starsky78 This message was authored by: starsky78

Re: sky Q box losing internet connection everytime its put into standby mode.

This appears to have resolved the issue many thanks for your help.

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