sky Q box constantly disconnecting. When reconnecting an unknown broadband connection appears.

[Horeb]

Sky Q box disconnects from our router everyday, as then does the 2 mini boxes. Other devices in the house unaffected. Have to switch power off and do a network reset everyday on sky Q box and mini boxes. When network selection menu appears, an unrecognised network is present. This is not my network and I don't know where it has come from. The remote on one of the mini boxes has stopped working altogether too and can't be reset so that tv is unusable. I have battled for 2 months and the problem persists. 

[Greenfingers001]

Hi there @Horeb , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know, so we can re-escalate this for you. Thanks.

[hammerjeff]

@Horeb @This happens to me, unlike you once a month on average.It seems to target one of three mini boxes and occasionally the main box which brings everything down.Doing a network reset shows the router as a Sky one when we are with BT!!.Cannot work out why it only started approximately 8 months ago when the same setup has been here or 4 years.Maybe it's something to do with the Sky mesh or a rogue Mini box.