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Discussion topic: says upgrade to sky cinema even though I am subscribed

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This message was authored by: Rasheda.c

Message posted on ‎29 Jan 2025 06:52 PM

says upgrade to sky cinema even though I am subscribed

Hi I am subscribed to sky cinema already and on the tv it is still saying upgrade to sky cinema. I also have had and ultra had so it isn't this and my cinema isn't loading on my tv

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Avatar for MightyQuinn
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This message was authored by: MightyQuinn

Message posted on ‎29 Jan 2025 08:15 PM

Re: says upgrade to sky cinema even though I am subscribed

Posted by a Superuser, not a Sky employee. Find out more

Hi @Rasheda.c   Have you tried a power reboot? Switch it off at the mains, wait 30 seconds and then switch it back on.

Welcome to the Sky Community

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This message was authored by: Laing1

Message posted on ‎29 Jan 2025 08:25 PM

Re: says upgrade to sky cinema even though I am subscribed

Posted by a Superuser, not a Sky employee. Find out more
@Rasheda.c wrote:

Hi I am subscribed to sky cinema already and on the tv it is still saying upgrade to sky cinema. I also have had and ultra had so it isn't this and my cinema isn't loading on my tv

@Rasheda.c have you recently subscribed to Sky Cinema or have you been subscribed for a while ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
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