retun of equipment and still been charged

[Bunter29]

Hi, I recently upgraded to sky glass and was required to send back the previous equipment etc. I have just checked my bill and i have been charged a non return fee which comes to over £250. I have the post office receipt still but obviously im not paying for something i have already returned! Anyone else had these issues? 

[nigea99]

hi @Bunter29 

Unfortunately the returns process is not all it could be and prone to delays.

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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