remote will not turn box on - have changed batteries but no joy.

[TonyC1967]

My SKY Q Box is on standby and will not turn on using the remote. I have obviously put new batteries in the remote but still not working.

Can you turn the box on from standby without the remote ?

[oldfella]

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@TonyC1967 wrote:

My SKY Q Box is on standby and will not turn on using the remote. I have obviously put new batteries in the remote but still not working.

Can you turn the box on from standby without the remote ?

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Hi @TonyC1967 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[TonyC1967]

Amber button will not work either.

[oldfella]

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@TonyC1967 wrote:

Amber button will not work either.

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Hi @TonyC1967 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on

Ordering a new Q box usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.