paramount plus works downstairs but not upstairs nothing apart from blue paramount logo

[michelles1975]

I have tried to load paramount plus and discoveruy plus on upstairs tv as can get both on downstairs tv however going through all the help only get the page stuck on there logos.

Have seen similar items where advised to contact help.

[oldfella]

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@michelles1975 wrote:

I have tried to load paramount plus and discoveruy plus on upstairs tv as can get both on downstairs tv however going through all the help only get the page stuck on there logos.

Have seen similar items where advised to contact help.

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Hi @michelles1975 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.

[michelles1975 · Accepted solution]

Thank you, I read through all the threads and did a software update on both boxes kthen signed in on upstairs and now working.  Had given up so glad I tried again.