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Discussion topic: not all the channels are coming up ?

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This message was authored by: flashgordon3

not all the channels are coming up ?

had many  problems, due to the storrm  . had it sort of fixed  but found  had   0%  of the channels listed on my Sky Q box in view  .So got a guy to come round and about 70% working  .  He had to come around again and re-tune the dish.(again)   Initially it did not work , but after 2 days  , it is now , as it was .    Oddly  the main  channels causeing  problems was  CNN  French News andUK news .  Bloomberg    but not CNN other channel, share news . weird . My question is why those ones nad not any other ones.

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This message was authored by: Daniel0210

Re: not all the channels are coming up ?

Posted by a Superuser, not a Sky employee. Find out more

@flashgordon3 

This 'guy', was he a Sky engineer or an approved independent satellite engineer? 


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This message was authored by: flashgordon3

Re: not all the channels are coming up ?

yes he was/  What happened  a large  cardboard box hit the LNB or dish  . Note the dish is almost at ground level ie 4 ft above ground  fitted  to a concrete   post ( that does n ot move at all  ) it was just bad luck the wind was in the  worse direction and at 50 mph . The Dish has been there   around 5 years  but there has been a dish there in the same place for 15 years .      No problem at all  ! until last weekend . I have found a dish at ground level is far safer against the winds. Note i had a 1.3 meter dish next to it for 10 years 

This message was authored by: Daniel0210

Re: not all the channels are coming up ?

Posted by a Superuser, not a Sky employee. Find out more

@flashgordon3 

For your information GB News and CNN are amongst the weaker channels broadcasting in the UK, along Bloomberg. They use a different a European wide beam rather than the normal UK/ROI transponder. 

 

These channels will likely be one of the first to be affected if your satellite dish is slightly out of alignment which won't be visible to the naked eye. 


▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
Avatar for flashgordon3
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This message was authored by: flashgordon3

Re: not all the channels are coming up ?

Thanks mate  !   not a lot i can do about it ! and i am not having " STREAM"    either

 

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