no tv guide on tv and no itv channles

[Denise19661]

hi i cannot get the sky tv guide on my tv and i am not getting any itv channels

[Denise19661]

can you help please

[Daniel0210]

@Denise19661 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button