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Discussion topic: no signal on sky mini box is it the weather conditions

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This message was authored by JL297128714GB This message was authored by: JL297128714GB

no signal on sky mini box is it the weather conditions

the sky mini box in the bedroom is showing no signal so unable to use tv

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This message was authored by Laing1 This message was authored by: Laing1

Re: no signal on sky mini box is it the weather conditions

Posted by a Superuser, not a Sky employee. Find out more

@JL297128714GB wrote:

the sky mini box in the bedroom is showing no signal so unable to use tv


@JL297128714GB is the message on screen no signal or no satellite signal ?


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: no signal on sky mini box is it the weather conditions

Posted by a Superuser, not a Sky employee. Find out more

@JL297128714GB wrote:

the sky mini box in the bedroom is showing no signal so unable to use tv


Hi @JL297128714GB 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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