no satellite signal for all channels except rte1

[forder91]

no satellite signal for all channels except rte1, since Thursday 13th Feb 2025. Have got an engineer call out for 11th March 2025. Is this a record?

[Chodley]

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@forder91 wrote:

no satellite signal for all channels except rte1, since Thursday 13th Feb 2025. Have got an engineer call out for 11th March 2025. Is this a record?

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No

[forder91]

any chance of a refund for a month of no television service?

[Chodley]

Yeah they might do that, some sort of credit, afterwards.

[Invisiblename]

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@forder91 wrote:

any chance of a refund for a month of no television service?

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They may, but Sky are not obliged to

[Daniel0210]

@forder91 

There are less satellite engineers than the same time last year due to redundancies and the recent storms have increased their workload significantly. 

It’s also worth noting that:

1 - a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels

2 - a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

3 - due to the delay in getting an appointment it may be quicker to contact a local satellite company but that would be at your own expense.