need account specific help for engineer failing to install

[Rachel50]

We have moved home and the broadband has been set up. The engineer who came to do the T.V could not install and told us he would sort and send equipment to plug in and go for digital installation, which would be received on Saturday 11th. This has not happened. I need to know if my equipment will be sent as i have had no contact or e-mails or anything. Plus no T.V since Wednesday 8th. I booked well inadvance to ensure the transition was smooth to no avail.

I would need an account specific advisor for this but have tried to ring through,to no avail and have tried the help section, to no avail. The machine A.I told me to write it on here next. 

What a nightmare trying to get some help when i already had everything booked.

[nigea99]

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@Rachel50 wrote:

We have moved home and the broadband has been set up. The engineer who came to do the T.V could not install and told us he would sort and send equipment to plug in and go for digital installation, which would be received on Saturday 11th. This has not happened. I need to know if my equipment will be sent as i have had no contact or e-mails or anything. Plus no T.V since Wednesday 8th. I booked well inadvance to ensure the transition was smooth to no avail.

I would need an account specific advisor for this but have tried to ring through,to no avail and have tried the help section, to no avail. The machine A.I told me to write it on here next. 

What a nightmare trying to get some help when i already had everything booked.

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hi @Rachel50 

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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[Greenfingers001]

Thanks for escalating this. We’ve sent @Rachel50 an invite to chat.