@deankerryloki wrote:
need a new one but don't know how to contact sky to get this sorted
Hi @deankerryloki
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
Failing this the following link will lead to a form for remote replacement if you tick the necessary boxes
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
