my remote has slowed down and doesn't respond , it is not a battery issue

[deankerryloki]

need a new one but don't know how to contact sky to get this sorted

[oldfella]

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@deankerryloki wrote:

need a new one but don't know how to contact sky to get this sorted

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Hi @deankerryloki 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Failing this the following link will lead to a form for remote replacement if you tick the necessary boxes

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch