my q box is not recording or downloading and it says it is a problem with the hard drive disc

[Amanda1031]

I need assistance to be able to get my sky q box to record and download 

[Laing1]

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@Amanda1031 wrote:

I need assistance to be able to get my sky q box to record and download 

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@Amanda1031 normally any hard drive problems are terminal for the box the link below should lead to ordering a new box 

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q-hard...

[Daniel0210]

@Amanda1031 

If you do end up needing a new box it'll probably be via a 'doorstep box swap' whereby a courier company (usually DPD in the UK) deliver a new box and take your pre-disconnected faulty box away so remember to remove the viewing card from the old box before it disappears into the van.

[Chodley]

And swap the power cable too