my multi room sky box is not working

[Susangriffin]

multi box is not working in bedroom

[Daniel0210]

@Susangriffin 

What's happening? Any error message? 'Not working' doesn't give us a lot to go on. 

[Susangriffin]

Hi multi room box is not connecting to main sky box 

[Daniel0210]

@Susangriffin 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button