Discussion topic: my multi room sky box is not working

This message was authored by: Susangriffin · ‎17 Jul 2024

multi box is not working in bedroom

This message was authored by: Daniel0210 · ‎17 Jul 2024

What's happening? Any error message? 'Not working' doesn't give us a lot to go on.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Susangriffin · ‎19 Jul 2024

Hi multi room box is not connecting to main sky box

This message was authored by: Daniel0210 · ‎19 Jul 2024

@Susangriffin
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: my multi room sky box is not working

my multi room sky box is not working

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