low signal strength and quality

[Malcolm+Katie]

My signal quality is 20-30 and strength is 60 on the main box.

The 2 mini boxes has got message no satellite signal. We have had no tv since 6pm last night help please please

got an engineer coming a week tomorrow because of the same issue, the strength and quality keeps dropping, but can't do with no tv till then 

my dads 80 and I'm disabled and vulnerable 

please please help us 

[lettice]

Sky do offer an accessibility service.

If you are not registered for this, maybe worth doing so.

Details here;

https://www.skyaccessibility.sky/

There are contact numbers and options listed there too.

See you have an engineer booked, that is the best bet to get your problem fixed.

[Quoman7]

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@Malcolm+Katie wrote:

My signal quality is 20-30 and strength is 60 on the main box.

The 2 mini boxes has got message no satellite signal. We have had no tv since 6pm last night help please please

got an engineer coming a week tomorrow because of the same issue, the strength and quality keeps dropping, but can't do with no tv till then 

my dads 80 and I'm disabled and vulnerable 

please please help us 

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Hi @Malcolm+Katie Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, then do the same with the Mini boxes?

[Invisiblename]

@Malcolm+Katie  As well as @Quoman7  suggestion, check that the cables that go into the back of your Sky Q from the dish haven't come loose.