keeps losing pic/sound for 2 secsevery 20 minutes

[1945mike]

above have been frustrating for the last3weeks,everything else is ok apartfrom sky having a hicup every 20 minutes

[Mr+Flibbles+86]

Hi there @1945mike, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147