is this a sky blag ? returns no packaging

[Rolando+McGovern]

Ok Hi guys, have upgraded to sky glass so far seems ok ,but now recieving message alerts for return of sky gear ( Q box, broadband box multiroom box,cables). by a certain date or will get charged 50 quid .were's the packaging with the return address stickers,or even better get these vans doing repairs or installations to do collections aswell ?

[Daniel0210 · Accepted solution]

@Rolando+McGovern 

Sky don't collect their equipment. The onus is on the customer to return it. Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: As you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.