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Discussion topic: i’m trying to set up my new sky Q box and it’s stating I have no IP address

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Avatar for Leslie71
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This message was authored by: Leslie71

Message posted on ‎08 Apr 2024 11:35 PM

i’m trying to set up my new sky Q box and it’s stating I have no IP address

I have just ordered a second skybox (sky Q) and it's stating that there is no IP address octane. Do you resolve this?

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Avatar for ThePope27
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This message was authored by: ThePope27

Message posted on ‎08 Apr 2024 11:37 PM

Re: i’m trying to set up my new sky Q box and it’s stating I have no IP address

Try resetting the network settings on the Sky Q box by going to Home > Settings > Status > Network setup > Reset

 

From there reconnect it back to your WiFi and hopefully it successfully obtains an IP 

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Sky Q 2TB v2 Box + 2 Mini Boxes - Brsk BetterNet1000 FTTP, WatchGuard M400 Firewall, Plume Mesh

Sky Signature + Ultimate TV Pack, Sky Sports, Sky Cinema, Sky Kids, TNT Sports, MUTV, LFCTV, Racing TV, Premier Sports, DAZN
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