horizontal band moving down tv screen sky q box

[Terry2248]

Have now contacted sellers of the Samsung one connect box, on Ebay and apparently any box supplied with the same model Tv as mine UE KS series will work totally contrary to what Samsung advised me!.I m buying one that was used with a larger screen model of mine also using a SKY q box and had no issues. Selling as TV was broken. Will update with outcome when I receive it.Am amazed that Samsung gave such misleading information!

[cuke]

Any replacement one connect box will require setting up for the panel by going into the service menu which samsung will advise you not to do as a wrong setting can brick the television.

I assume you've tried the SkyQ in different hdmi ports as it is odd that you don't get the same issue with other connected devices..

[Terry2248]

Hi yes have swiched the inputs on the one connect box, but same issue with sky no issue with firestick.Still confused about a new one connect box as cannot see any options on the engineers menu for changing for a new box.Others have said simply plug in and go.When it arrives I will have to see whatt happens and will update,thanks

[Terry2248]

Update,  purchased another One connect box that had been used with a Sky Q box and a KS8000 TV. As   confirmed by a number of postings here and on Samsung communiy connected and the SKY input and Firestick worked without any issues.Why Samsung insist a TV and One Connect box are individual to each TV i do not know and is wrong and misleading.I have posted as such on the Samsung community and will be interested to see if I get a reply.Unfortunately the issue with the band moving through screen and fading colours as it moves through is still there, and as a number of postings have confirmed a compatability issue, including a SKY rep, solution is still to be found. One posting suggested a complete reset of the TV which I may try. Any further comments would be welcomed.