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Discussion topic: home button on controller not working but controller powers the tv on and off

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This message was authored by nooky1 This message was authored by: nooky1

home button on controller not working but controller powers the tv on and off

home button on controller not working but controller powers the tv on and off

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: home button on controller not working but controller powers the tv on and off

Posted by a Superuser, not a Sky employee. Find out more

@nooky1 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Jacqueline+whetto This message was authored by: Jacqueline+whetto

Re: home button on controller not working but controller powers the tv on and off

please can you send me two controls to glass to

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: home button on controller not working but controller powers the tv on and off

Posted by a Superuser, not a Sky employee. Find out more

@Jacqueline+whetto wrote:

please can you send me two controls to glass to


@Jacqueline+whetto 
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

 

The information in my previous post is for Sky Q remotes, not Glass remotes as your post suggests you have. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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