home button on controller not working but controller powers the tv on and off

[nooky1]

home button on controller not working but controller powers the tv on and off

[Daniel0210]

@nooky1 
If your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (there is the possibility this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Jacqueline+whetto]

please can you send me two controls to glass to

[Daniel0210]

---

@Jacqueline+whetto wrote:

please can you send me two controls to glass to

---

@Jacqueline+whetto 
You aren’t contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

The information in my previous post is for Sky Q remotes, not Glass remotes as your post suggests you have.