help, i’ve sent away my viewing card

[steph5]

just watched DPD drive away and realised i've left my viewing card in the faulty box, and sitting with a new box but can't watch anything. is anybody able to help me or organise to have it replaced?

i've tried calling but i keep getting disconnected on the call. 

[EMB1]

Hi, I've done exactly the same this morning, and like you kept getting disconnected when I called. I've finally got through and a new card is being sent. Keep trying. 
I bet it happens all the time, why don't they remind you when you complete the order. I'm sure DPD must know this too, you'd think the driver would say something.

[steph5]

it's so frustrating, i've got work calls to go through so can't be on hold waiting etc, i wish there was an online way of requesting the replacement card 🥴

[Daniel0210]

@steph5 

You will have to persevere on the phone. A new card will be posted out via Royal Mail.