getting rid of audio description on volume control on sky Q

[chrishem]

have tried everything possible but audio description still is on every time we change volume. 

[oldfella]

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@chrishem wrote:

have tried everything possible but audio description still is on every time we change volume. 

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Hi @chrishem 

Have You changed the global setting?

Home - Settings -Accessibility .

Set Audio Description to Off.

[chrishem]

oldfella@ thank you but set to off

 Makes no difference.

[xenon81]

What do you mean by the Audio Description is on each time you change volume? Is the TV announcing the volume level? If so that will be a settting on the TV itself rather than Sky. 

[Jaynebc]

Audio  description is off ,but still happening, only started yesterday 

[PeteW2]

No.  None of the answers provided turns audio description off.  It only appears on certain programmes, both on itvX

[PeteW2]

None of the answers stopped it.  For me, it is onlyk happening in Lewis and Vera, both on itvx

[TimmyBGood · Accepted solution]

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@PeteW2 wrote:

None of the answers stopped it.  

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The answers above don't relate to ITVX.

ITV says

Audio description (AD)

Audio description works on our mobile apps, Amazon Fire, Apple TV, Samsung TVs, Virgin Media, Chromecast, Sky Q, Sky Glass and Freesat. We're working on adding this feature for browsers and the remaining TV platforms.

You switch AD on and off by clicking on the AD button within the video player window (after any adverts have finished). 

https://support.itv.com/en_us/itvx-accessibility-guidance 

[huxt13]

I got same problem but it's happened before and I fixed it but can't for the life of me think how I did it 🤔

[Chodley]

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@huxt13 wrote:

I got same problem but it's happened before and I fixed it but can't for the life of me think how I did it 🤔

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If it's also in itvx, then it's right there in the post above yours.