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Discussion topic: downloads are queued but never ready to play

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This message was authored by Franky+L This message was authored by: Franky+L

downloads are queued but never ready to play

Trying to down load programmes but the response is always queued but programme is never ready to watch


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: downloads are queued but never ready to play

Posted by a Superuser, not a Sky employee. Find out more

@Franky+L wrote:

Trying to down load programmes but the response is always queued but programme is never ready to watch


@Franky+L check for any failed downloads delete them then go in to the deleted folder and delete them from there then select one of the queued downloads and select it to start downloading, if that doesnt work try deleting all downloads then delete them from the deleted folder reboot your box then start trying again 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: downloads are queued but never ready to play

Posted by a Superuser, not a Sky employee. Find out more

@Franky+L wrote:

Trying to down load programmes but the response is always queued but programme is never ready to watch


@Franky+L check for any failed downloads delete them then go in to the deleted folder and delete them from there then select one of the queued downloads and select it to start downloading, if that doesnt work try deleting all downloads then delete them from the deleted folder reboot your box then start trying again 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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