do i return sky hub in box with sky q?

[Robby-99]

Hi, I have cancelled my sky subscription (sky wifi, sky q and mini boxes). My TV has been cancelled but i have another week or so with my wifi. I received a returns box which states to return the Sky Q and mini boxes. Do I wait until my wifi has ended and return sky hub in the same box or send the items back now and ask for another returns box for the Hub?

[Daniel0210]

@Robby-99 

Presumably you didn't cancel the Broadband until after cancelling Sky Q.

If you’ve successfully cancelled Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and see if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Robby-99]

Yes I cancelled both at the same time and my contract end date was 16th September for everything. I have no idea why the cancelled the TV on 25th August and the broadband on 16th September.