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Discussion topic: connecting q box to wifi

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This message was authored by neilhorse This message was authored by: neilhorse

connecting q box to wifi

Just got new qbox and multiscreen box after sending old ones back.

Problem now is that I can't connect any box to my sky wifi using WPS button. I've also tried connecting using my sky password (non sky router). All other household devices working correctly and no connection issues Tried the reset buttons and am now waiting for a week for an engineer visit. Any thoughts , so as I'm not waiting a week

TIA

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This message was authored by Colin0000 This message was authored by: Colin0000

Re: connecting q box to wifi


@neilhorse wrote:

Just got new qbox and multiscreen box after sending old ones back.

Problem now is that I can't connect any box to my sky wifi using WPS button. I've also tried connecting using my sky password (non sky router). All other household devices working correctly and no connection issues Tried the reset buttons and am now waiting for a week for an engineer visit. Any thoughts , so as I'm not waiting a week

TIA


What do you mean by non Sky router? Are you using a 3rd party router for WiFi and disabled the Sky router WiFI? If so you should be using the WiFi password for the 3rd party router.

Sky Q 2GB 32B106 - HDMI to TV, hard wired to router with WiFi disabled on the Q box
VM 256Mbps via rubbish VM HUB 3 router
Samsung S95C 55"
neilhorse
Topic Author
This message was authored by neilhorse This message was authored by: neilhorse

Re: connecting q box to wifi

I meant to say  i've tried both the sky router way on screen using the wps button and also tried picking the non sky router (which it isnt) to try to enter my password

 


Moderator note: Removed third party link.

This message was authored by Laing1 This message was authored by: Laing1

Re: connecting q box to wifi

Posted by a Superuser, not a Sky employee. Find out more

@neilhorse wrote:

Just got new qbox and multiscreen box after sending old ones back.

Problem now is that I can't connect any box to my sky wifi using WPS button. I've also tried connecting using my sky password (non sky router). All other household devices working correctly and no connection issues Tried the reset buttons and am now waiting for a week for an engineer visit. Any thoughts , so as I'm not waiting a week

TIA


@neilhorse just for information the Q boxes will only connect to a Sky router by way of the WPS button 

have you tried a network reset in the settings on the main Q box 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
neilhorse
Topic Author
This message was authored by neilhorse This message was authored by: neilhorse

Re: connecting q box to wifi

I'll try that when I get home

Thanks

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