can't access recordings & mini boxes not receiving signal

[Trevorsr]

Hi,

My main Sky box won't list the recordings I have made.

Also, mini boxes showing "No satellite signal"

[GD1]

@Trevorsr  You're post has been moved fromthe Sky Talk forum as this is for Talk lindline issues not a place to talk to Sky.

Have you tried unplugging both Main Q box and mini, then plufg in main q box, allow to fully reboot and do the same for the mini.

[Trevorsr]

Yes - unplugged everything - message last night suggested "problem with harddrive"

[oldfella]

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@Trevorsr wrote:

Yes - unplugged everything - message last night suggested "problem with harddrive"

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Hi @Trevorsr 

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.