bbc iplayer stops in the middle of a programme

[SaraT]

BBC iPlayer has a habit of stopping in the middle of a programme and switching off. This happens randomly, sometimes after an hour, sometimes a little longer. Any ideas?

[Laing1]

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@SaraT wrote:

BBC iPlayer has a habit of stopping in the middle of a programme and switching off. This happens randomly, sometimes after an hour, sometimes a little longer. Any ideas?

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@SaraT Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesnt help 

you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

[SaraT]

Thank you, Laing1. I had tried resetting the Sky box before, also my modem, but none of that worked. I am now trying your suggestion for refeshing the apps to see if that will work.

🤞

[Martin.R]

Did this fix your problem?
I have the same issue 😥

iPlayer through my Samsung TV is fine, but iPlayer through the Sky Q box and it goes blank after about an hour, box is still on.

By any chance do you have a Samsung TV as well?

[SaraT]

We have a pretty old Sony TV.

We still have the problem, but intermittently. It is very frustrating. I have seen other threads that suggest it is the Sky Q box which causes the issue. I did try resetting the apps, some time ago, but it didn't make any difference😡